Volcano Alert

Travel News: Bali Travel Alert Now At Highest Level After Further Eruptions From Mt Agung Volcano

27 Nov 2017

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**UPDATE 4/12/2017** 11am

The situation in Bali continues to change. Here is the latest update:

Bali is experiencing mostly clear skies today and flights in and out of Denpasar have resumed.

Please note however that many carriers are not operating a normal schedule so it is important that you check the status of specific flights. For further information please contact your airline directly, or call our 24/7 customer service team for emergency global assistance on +61 7 3170 7845.


**UPDATE 29/11/2017**

Further to the recent information below, please note the following airport and airline updates due to the ongoing effects of the Mt Agung Volcano, Bali:

  • Denpasar's Ngagurah Rai Airport (DPS) continues to remain closed and will until further notice.
  • Lombok International Airport (LOP) is currently open with flights operating by Garuda, Silkair, Citilink,Lion Air, and AirAsia.
  • Semarang Ahmad Yani Airport (SRG) is also open and operating.
  • Buses are regularly leaving Kuta for Surabaya's Juanda International Airport (SUB) (a 12 hour journey from Kuta).  Currently the cost for a one way bus ticket is 300.000 IDR.
  • Buses are leaving for Jakarta as soon as they are full (this is a 24 hour trip). Currently the cost for one way is 300.000 IDR. Buses are currently leaving regularly from 07:00 till 20:00.

For further information please contact your airline directly, or call our 24/7 customer service team for emergency global assistance on +61 7 3170 7845.


**UPDATE 27/11/2017**

Due to the ongoing ash cloud eruption from Mt Agung and the prevailing winds that are bringing it in range of Denpasar, the airport will remain closed until further notice. 

Garuda (GA) and other airlines have cancelled flights scheduled for today, Wednesday 27th November.

For further information please contact your airline directly, or call our 24/7 customer service team for emergency global assistance on +61 7 3170 7845. 


There were further eruptions from Mt Agung overnight and the alert for the volcano is now at the highest level.  Indonesia's Volcano Observatory Notice for Aviation (VONA) has also extended the exclusion zone from 7.5 kilometres around the volcano to 10 kilometres.  Immediate evacuations have been ordered.

The ash cloud has now reached heights exceeding 4,500 metres and yesterday caused the closure of Lombok's airport. The map below shows the location of the volcano.

It has just been announced that Bali's Ngurah Rai Airport in Denpasar has been closed and is expected to remain so for a number of hours.

Any travellers currently in Bali should continue to follow the advice of local authorities and stay well away from the volcano exclusion zone.

All airlines – Virgin Australia, AirAsia, Jetstar and Garuda – are closely monitoring activity at Mt Agung, and Travel Associates Travel Advisors will be able to advise you of the latest updates.

If you have any questions about your flights to and from the region or accommodation, please call our 24/7 customer service team for emergency global assistance on +61 7 3170 7845. You can also consult the website of your air carrier directly for their updates.