Travel Alert

Travel Alert: Flight Disruptions at Auckland Airport

18 Sep 2017

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Thousands of passengers at Auckland Airport have been affected by the temporary shut-down of a fuel pipe from a Northland refinery, and those scheduled to fly in or out of Auckland Airport should be aware of possible flight disruptions and potential flight cancellations.

The 168km pipeline which carries jet fuel, petrol and diesel directly from the oil refinery at Marsden Point to tanks in South Auckland, has been out of action since it was damaged on Thursday afternoon. This has resulted in approximately 27 domestic and international flights in/out of Auckland Airport being cancelled over the weekend. Other flights have been cancelled over the coming days as it is estimated that the pipeline will take 10 to 14 days to repair.

There will be additional staff in the terminals to support passengers who may have questions and concerns. 

Travellers flying into or out of Auckland Airport should check with their airline for the latest information and updates. 

As of 9.35am 18 September 2017:

  • Air New Zealand (NZ) - The airline has confirmed that they will refund all fares for flights that were cancelled as a result of this pipeline cut.
  • Jetstar (JQ) - some Jetstar flights were cancelled today.
  • Virgin Australia (VA) - According to Auckland Airport's information, some Virgin flights were cancelled today.
  • Emirates (EK) - There were no cancellations to EK449 (the daily non-stop flight from Auckland to Dubai) but yesterda it was re-routed via Christchurch for refuelling. From today EK449 will temporarily operate via Melbourne. Emirates has advised that passengers will not be required to disembark during refuelling and that connecting flights will be rebooked as required.
  • Singapore Airlines (SQ) - No SQ flights have been disrupted at this stage.