Based at Nadi International Airport, Fiji Airways operates both intra-island domestic flights and international flights. The Fiji Airways route network extends from Nadi to nearly 20 cities across the Pacific. Cities served include Brisbane, Sydney, Melbourne, Auckland, Los Angeles, Honolulu and Hong Kong.
Changing its name from Air Pacific to Fiji Airways in 2012, the airline set about re-branding its corporate identity. With its new name and updated look, the 60 year old carrier retired its older 747s and took delivery of brand new Airbus A-330 wide body aircraft for its long-haul international services. The airline also introduced new cabin interiors for its short-haul international 737-700/800 fleet. This modern fleet now features an all new Business Class product, an enhanced meal and cabin service and state-of-the-art in-flight video entertainment.
Fiji Airways maintains its own loyalty program called Tabua Club. Benefits include Premium Check-in, accrual of upgrade credits, additional baggage allowance and entry into the Tabua Lounge at Nandi Airport. While not affiliated with frequent flyer schemes from other airlines, members of the Qantas Frequent Flyer, American Airlines AAdvantage or Alaska Airlines' Mileage Plan programs may earn points on eligible fares.
Failure to check-in within the required times may result in denied boarding and loss of fare.
Recommended check-in time for international flights is 3 hours prior to departure. All passengers must be checked in for their flight at least 1 hour before scheduled departure.
For internal flights within Fiji, passengers should check-in at least 90 minutes before departure. Check-in closes 30 minutes before departure on domestic flights.
Fiji Airways boasts an all new business class product for its Airbus wide body fleet. The Business Class cabin features modern, light tone appointments and 24 leather "lie-flat" seats. Leg room is exceptionally generous with a seat pitch (the space between seatbacks) of sixty inches. Each seat has convenient storage areas for small items such as water bottle, glasses, electronic devices and reading materials. The Business Class cabin on the Boeing 737 fleet is decorated in muted earth tones. The wide, lounge chair seats provide greater recline and generous leg room.
Business Class passengers enjoy a choice of meal selections, which are individually plated and served on porcelain dishes. Linen napkins and cutlery further enhance the dining experience. Beverages, including complimentary wines and spirits are complimentary and served in real glassware.
Each seat comes equipped with a personal seat back video screen for on demand entertainment. Selections include movies, several TV shows, Fiji destination guides and music. The 15 inch screens provide quality viewing and come with volume controls and pause options. For those travelling with their own laptops or electronic devices, seats also come equipped with in-seat power for continues charging capability.
Business Class passengers are permitted two carry-on bags. Each individual bag must not exceed 7kg (15 lbs). The checked baggage allowance will vary depending on the destination. With the exception of flights to the USA, Business Class guests are permitted multiple bags up to 30kg (66 lbs). For Honolulu flights, the checked allowance is 1 bag no greater than 30kg (66 lbs). Flights to Los Angeles offer a 2 bag allowance per person with total combined weight of 30kg.
Economy seating provides an industry standard 31-32 inches of seat pitch, an amount of leg room that taller passengers may find limiting. The seating arrangement on the Airbus A330 is in a 2 x 4 x 2 layout while the 737 is in a 3 x 3 arrangement.
Complimentary meals and non-alcoholic beverages are offered in Economy Class. A selection of hot meals are available on long haul and most short haul international flights. Light snacks are offered on shorter flights. Wine and spirits are available for purchase.
Complimentary on-demand entertainment is provided on the Airbus fleet. Each seat is equipped with a personal seat back video screen where passengers can select from movies, TV shows, kids programming, and music. On the Boeing 737 fleet, entertainment is screened on shared overhead monitors.
The baggage allowance each passenger receives depends on the destination, fare, class of travel and frequent flyer status. To ensure the proper baggage allowances are met, passengers should always check with their travel agent or airline before the date of travel.
For all destinations except the USA, Economy passengers are generally permitted multiple bags with a total combined weight limit of 23kg (50 lbs). Guests travelling to Honolulu or Los Angeles are allowed one piece of checked baggage not exceeding 23kg (50 lbs). One 7kg bag is allowed in the cabin.
Club Lounges & Alliances
Business Class passengers as well as Members of Fiji Airways' Tabua Club are able to enjoy the convenience and comfort of the airline's lounge at Nadi International Airport. Comfortable seating, complimentary beverages, snacks and reading materials are available.
Several airlines offer code share flights with Fiji Airways. They include Qantas, Air New Zealand, Cathay Pacific, Solomon Airlines, American Airlines and Alaska Airlines. Passengers who are members of the Qantas, American or Alaska frequent flyer programs can earn points on eligible Fiji Airways fares.