Ranked as one of the world's four largest airlines in terms of passengers carried, revenue, fleet size and number of destinations served, Delta Air Lines operates a global network of routes from its hubs in Los Angeles, Honolulu, Seattle, Atlanta, Detroit, Minneapolis, New York and Tokyo. The airline serves more than 330 destinations, including Sydney. The Delta network extends to the rest of Australia through its codeshare and marketing ties with Virgin Australia.
Delta Air Lines is headquartered in Atlanta, on the grounds of the world's busiest airport, Hartsfield - Jackson Atlanta International. With daily flights between Los Angeles and Sydney and with a close marketing and code-share alliance with Virgin Australia, Delta has become a significant presence in the Trans-Pacific market. Both Delta and Virgin Australia fly between Sydney and Los Angeles, while the Brisbane to Los Angeles route is operated by Virgin Australia in conjunction with the code share agreement. Delta also maintains a code-share alliance with Virgin Atlantic for flights between the U.S. and London.
Further benefits with the Delta and Virgin Australia agreement include reciprocal frequent flyer benefits for Virgin Velocity and Delta SkyMiles members, the selling of tickets on each other's flights, seamless connections with baggage transfer and lounge access for elite frequent flyer members. Additionally, Delta is also a founding member of the SkyTeam alliance. Delta SkyMiles members can also earn frequent flyer points on any of the 20 airlines in the alliance.
Delta boasts a fleet of over 780 aircraft with a mix of both Airbus and Boeing planes. The airline's Boeing 777-200LR operates between Los Angeles and Sydney and features the premium cabin Delta One, Delta Comfort Plus and Main Cabin for standard economy. The entire fleet composition is made up of the following:
· Airbus A319/320/321
· Airbus A330-200/300
· Boeing 717
· Boeing 737-700/800/900ER
· Boeing 747-400
· Boeing 757-200/300
· Boeing 767-300ER/400ER
· Boeing 777-200ER/LR
· McDonnell Douglas MD-88/MD-90
New aircraft orders include the Airbus A330 Neo, A350, Boeing 787-8 and additional Boeing 737-900ERs
Delta advises international passengers to arrive at the airport for check-in 3 hours before departure and have with them their tickets/flight itinerary, passports and any required visas for travel. Check-in counters close 60 minutes prior to scheduled departure and all guests must be checked in by this time. Failure to comply with these times could result in denied boarding, loss of fare or significant change fees.
For domestic flights within the U.S.A., passengers can also use Delta's self service kiosks which are available at every U.S. airport it serves. Passengers can select seats and print boarding passes in a few short steps.
Airport curbside check-in is another option. Available at 100 of Delta's busiest U.S. airports, Skycaps can check-in passengers and bags right outside, before even entering the airport. While the service is convenient and commonplace in the U.S., be aware that Skycaps are not direct employees of the airline and they will expect a tip for their baggage services.
Passengers can check-in online or via the Delta Air Lines app within 24 hours of departure. Online check-in may not be available at some destinations outside the U.S. Online check-in may not be available if the flight or itinerary includes a code-share partner flight.
Formerly known as Business Elite, the Delta One cabin is the premier in-flight product on long haul international flights and on key domestic routes between New York and Los Angeles or San Francisco. This premier cabin offers full flat-bed seats which are fitted with quilted seat covers. Delta's comfortable bedding comes from Westin's Heavenly In-flight bedding collection and includes a plush mattress pad, fluffy duvet and pillow. Seats are staggered on widebody aircraft for maximum privacy and direct aisle access. Tumi amenity kits are also distributed. Each kit contains luxury skin care products
Delta One dining consists of chef-curated menu options with a tantalizing choice of entree, main and dessert. Meals are served on linen covered trays with china and Delta logoed cutlery and glassware. Meals can be paired with master sommelier wine selections.
Delta One guests receive noise cancelling headsets for maximum audio listening capabilities. Each seat comes equipped with a personal touch screen monitor and the extensive collection of movies, TV shows, music and games are available on Delta Studio, the airline's on-demand video entertainment system. Every seat comes equipped with USB ports and power points for continuous use of laptops and other personal devices. Wi-Fi is also available on all Delta flights within the continental U.S. and on some international routes.
Between Australia and the U.S., Delta One guests receive a free allowance of 2 bags, each with a maximum weight of 32kg (70 lbs). An additional bag is allowed for Delta SkyMiles Elite frequent flyers members as well as for Virgin Australia Velocity Gold and Platinum members. Three bags are allowed when travelling within the U.S. and Canada. Carry-on baggage is limited to one item per person plus one small personal item such as a purse, jacket or duty free merchandise.
The premium cabin on domestic and short haul international routes, First Class offers wide, arm chair style seats with extra leg room and increased recline.
Depending on the time of day, complimentary 'premium' snacks are available on flights over 250 miles, with complimentary full meals being served on flights over 900 miles. For flights over 1,400 miles operating between 5am and 9pm, full meals are provided in addition to a selection of snacks, fresh fruit, pretzels, peanuts and cookies. All drinks are complimentary in First Class.
Flights within the continental U.S. offer Wi-Fi service. USB ports and power points are also available for use of laptops and personal electronic devices. Delta Studio is the airline's in-flight entertainment system which is available on touch screen monitors located at each seat. The system offers a wide range of movies, TV shows, music and games.
First Class guests receive a free allowance of 3 bags, each with a maximum weight of 32kg (70 lbs). This includes Delta SkyMiles Elite frequent flyer members as well as Virgin Australia Velocity Gold and Platinum members. Carry-on baggage is limited to one item per person plus one small personal item such as a purse, jacket or duty free merchandise.
Comfort Plus and Main Cabin
Delta offers two options for economy - Comfort Plus and Main Cabin. Comfort Plus seats are situated in the front of the economy cabin and offer up to 4 more inches of leg room and additional recline. While not as generous as Comfort Plus, Main Cabin seats offer a seat pitch of 31 to 32 inches for leg space, an industry average for a standard economy seat. A sleep kit featuring ear plugs and eyeshades are provided on all international services.
For flights from Australia and other long haul international services, economy passengers receive a complimentary hot meal, a mid-flight snack and second meal before arrival. Drinks, including beer and wine are complimentary. Domestic services within the U.S. and short haul international to Mexico, Central America and the Caribbean offer complimentary snacks such as pretzels, peanuts and cookies. Beer, wine and mixed drinks are free of charge for Comfort Plus passengers but must be purchased in Main Cabin. All other beverages are complimentary in Main Cabin.
Main Cabin and Comfort Plus passengers can enjoy hundreds of movies, TV shows, games and music selections on the Delta Studio on-demand entertainment system. TV touch screens are located in each seat back. Headphones are provided.
The baggage allowance varies depending on the destination, frequent flyer status and other marketing agreements. For flights between Australia and the U.S., the standard checked baggage allowance is one 23kg (50 lbs) bag. Delta SkyMiles Elite frequent flyer members as well as Virgin Australia Velocity Gold and Platinum members receive two additional bags free of charge. Carry-on baggage is limited to one item per person plus one small personal item such as a purse, jacket or duty free merchandise.
Club Lounges & Alliances
Delta offers over 235 lounges, including over 40 of its own SkyClub locations around the world. Delta's main hub at Atlanta's Hartsfield-Jackson International has nine Sky Clubs alone. Delta offers another 200 more partner affiliated lounges as part of its codeshare and marketing alliances with Virgin Australia and SkyTeam member airlines. Lounges are open to Sky Club members, Delta One and First Class passengers and top tier (Gold and Platinum) frequent flyers who are members of Delta SkyMiles, Virgin Australia Velocity and SkyTeam airlines.
In addition to its alliance with Virgin Australia, Delta Air Lines is also a member of Sky Team, the world’s second largest global airline alliance. Members of SkyMiles can earn and redeem frequent flyer points for flights on Virgin Australia as well as on the following SkyTeam airlines:
- Aerolineas Argentinas
- Air France
- China Airlines
- China Eastern Airlines
- China Southern Airlines
- Garuda Indonesia
- Korean Air
- Vietnam Airlines