Air New Zealand provides extensive Trans Tasman and intra-New Zealand services from its base of operations in Auckland. Secondary hubs include Christchurch and Wellington. International services include Asia, North and South America, London Heathrow and the Pacific Islands.   

Tabs

Overview

Air New Zealand is one of the largest carriers in the South Pacific. With its far reaching route network, one of the most modern fleets in the industry and a fresh, contemporary image, Air New Zealand has become one of the world's most respected, and popular international airlines. Air New Zealand's trendy, upbeat marketing campaigns have become famous too which has been instrumental in the launch of its many new product offerings over the years. New 787 Dreamliners, the Economy Class "SkyCouch" and updated Business Class cabins are just some of the initiatives the airline has undertaken.

Through its membership in Star Alliance, Air New Zealand's reach is global. Members of the airline's Airpoints frequent flyer program can earn and redeem points with some of the world's biggest and best airlines, including Star Alliance and a host of individual alliance members such as Virgin Australia. There are three status levels in the Airpoints program - Silver, Gold and Elite. Gold and Elite members receive complimentary lounge access, priority check-in and an additional baggage allowance.  

Fleet

Airbus A320-200 - used on domestic, South Pacific Island and Trans-Tasman services

Boeing 767-300 - used on Australian and various South Pacific Island destinations

Boeing 777-200ER / 300ER - flies Trans-Tasman and long haul international routes

Boeing 787-9 Dreamliner - flies Auckland to Perth returns and long haul international routes

Check-in

There are a number of ways to check-in for an Air New Zealand flight. The check-in desk at the airport is the most common way in which to check-in, receive boarding passes and check luggage. For international flights, Air New Zealand's airport ticket counters open approximately 3 hours before departure.

Online check-in is also available 24 hours before departure. Passengers using this convenient method can select seats and print boarding passes. Air New Zealand's smart phone app is another way to check-in electronically. An e-boarding pass will be generated when this option is used. Online check-in is only available for passengers who's journey begins on an Air New Zealand operated flight.

Regardless of check-in method used, all passengers must be checked in for their flight at least 90 minutes before scheduled departure for international flights and 30 minutes for domestic. Failure to do so may result in denied boarding and an un-refundable cancellation of ticket

Classes

Business Class

Comfort

Air New Zealand features one of the best international business class cabins in the industry. Boeing 787 and 777 aircraft feature wide recliner seats which are adjustable to a lie-flat bed - one which is longer than any in the industry. When not in the lie-flat mode, seats can be adjusted to many different positions for optimal comfort. Seats can be converted to beds with a thick mattress, duvet and full size pillow.

Dining

The dining experience in international business is of five-star restaurant quality.               A selection of hot meals and snacks are readily available throughout the flight. Depending on the aircraft, snacks can be ordered directly from the passenger video monitor at each seat. Meals are inspired by chef Peter Gordon and several award-winning wines are available to accompany each meal.

Entertainment

Each seat in business class comes equipped with its own touch screen video monitor for on-demand entertainment. A wide selection of movies, games, TV shows and music are available. For optimum sound quality, noise cancelling headsets are distributed before the flight.

Baggage

Business Class customers are permitted two carry-on bags with a combined weight of 14kg (30 lbs.) however no one bag may exceed 10kg. Large laptop bags will be counted as one carry-on. All bags must be within the linear dimensions (length + width + height) of 118cm (46.5 inches).  Each passenger is permitted up to three checked bags with a maximum weight of 23kg (50 lbs) for each.

Premium Economy

Comfort

Featured on the Boeing 777-200/300 and the 787 Dreamliner, Premium Economy is a separate cabin from the main economy section. With wider seats, greater recline and generous leg space, Premium Economy is the perfect alternative between Economy Class and Business. 

Dining

Premium Economy customers enjoy an enhanced meal service with a menu of hot meal options on international services. Plated on porcelain dishes and accompanied with silverware and glassware, the upgraded meal service is accompanied with a list of award winning New Zealand wines. A self service refreshment bar is also available on most wide-body aircraft.

Entertainment

Entertainment is provided on personal seat back video monitors with touch screen capability. Movies, TV shows, music and games are all on-demand and may be paused, stoped and started at any point.

Baggage

Premium Economy customers are permitted two carry-on bags with a combined weight of 14kg (30 lbs.) however no one bag may exceed 10kg. Large laptop bags will be counted as one carry-on. All bags must be within the linear dimensions (length + width + height) of 118cm (46.5 inches).

Checked baggage allowance vary depending on routing, frequent flyer status and class of travel. Premium Economy guests are permitted 2 bags, with a maximum weight of 23kg (50 lbs) for each. Gold and Elite Airpoints and elite Star Alliance frequent flyer members are permitted a third piece with same weight restrictions.

Economy

Comfort

Economy class features a standard 31-33 inch seat pitch depending on aircraft and position of seat in the cabin. Each seat features  adjustable headrests. Air New Zealand's revolutionary SkyCouch is available for an additional fee. SkyCouch consists of a row of three seats which transform into a flat couch. SkyCouch is available on 777-300 and 787-9 aircraft.

Dining

Customers receive a complimentary meal and beverage service on international services. Long haul flights consist of a meal after takeoff and snack or second meal before arrival. A wide variety of beverages are available including beer, wine and spirits.

Entertainment

Seat back video screens are provided at each seat. Touch screen usability provides easy navigation for on-demand movies, TV shows, music and games.

Baggage

The standard carry-on allowance is 1 bag plus 1 small personal item such as a purse, camera case or thin laptop satchel. The checked baggage allowance is 1 bag up to 23kg (50 lbs). Gold and Elite frequent flyer members are permitted a second bag free of charge provided it is within the weight and size limitations. Bags must fit within the linear dimensions of 158cm.

Club Lounges & Alliances

Lounges

Air New Zealand and Star Alliance affiliated lounges are open to Gold and Platinum members. Outside of the Star Alliance, Air New Zealand elite members also have access to Virgin Australia's 10 domestic lounges throughout Australia. The combined total is over a thousand lounges worldwide. 

Alliances 

Air New Zealand is affiliated with many airlines, both through Star Alliance and through individual marketing and code-share tie ups such as Virgin Australia. Frequent flyer points may be earned and redeemed with Airpoints or with partner airline programs on affiliated airlines. There are a total of 27 Star Alliance members including:  

  • Air Canada
  • All Nippon Airways
  • Asiana
  • Austrian
  • Eva Air
  • Lot Polish
  • Lufthansa
  • Scandinavian
  • Swiss
  • Thai Airways International
  • United

Air New Zealand's alliance with Virgin Australia include the following cities: